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ROKA London

At ROKA London, we aim to be efficient and practical, which means we move quickly to get your order out the door. Because of our speedy dispatch times, there is only a very short window to make changes to an address.What to do:<ul><li dir="ltr" style="text-decoration:none;">Contact us quickly: Please email our team at&#xA0;hello@rokalondon.com&#xA0;as soon as possible.</li><li dir="ltr" style="text-decoration:none;">We&#x2019;ll try our best: We are&#xA0;problem solvers&#xA0;and will do everything we can to update your details before your order sets off.</li><li dir="ltr" style="text-decoration:none;">Check the clock: Our team is here to support you&#xA0;Monday to Friday, 9am&#x2013;6pm.</li><li dir="ltr" style="text-decoration:none;">Out of hours: Please be aware that if your request comes in outside of these working hours, your order might already be on its way to the original address.</li></ul>We want your experience with ROKA London to be reliable and supportive, so we&apos;ll always do our best to help you out!

At ROKA London, we aim to be efficient and practical, which means we move quickly to get your order out the door. Because of our speedy dispatch times, there is only a very short window to make changes to an address. What to do:. Contact us quickly:

Can i update the address on my order?

My Order

How do I return a product?

I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?

Do i need to return my free gifts if I'm returning my order?

Can i exchange my free gift?

Returns & Refunds

What is your shipping policy?

Do you offer Free Shipping?

I haven't received my Next Day Delivery

Where does ROKA London ship to?

What if I live outside the UK?

Shipping & Delivery

How do I pick the right size bag?

Should I buy the Small, Medium or Large Bag?

What is the biggest backpack we make?

Are ROKA London bags waterproof?

I want to sell ROKA products; how do I become a ROKA London retailer?

Do the side pockets on small backpacks fit water bottles?

What about the Teflon on umbrellas, does this contain any PFAS?

Are the Zip pulls latex-free?

Which backpacks have a secret pocket?

Which backpacks have a laptop pocket?

What is the difference between the canvas and nylon material?

Product Information

Where can I get a discount?

Do you offer Student or Key Worker discounts?

Do you offer gift cards?

Can I combine discounts?

How much is the birthday discount?

Payments & Discounts

What's your story?

What are your brand values?

What makes ROKA London bags unique?

Sustainability at ROKA London

What is a B Corporation?

Who are our bags designed for?

Where are our bags made?

Where is our Cashmere sourced?

Are any toxic dyes used in the manufacture process?

How to dispose of our packaging?

Brand & Values

Do your bags have a warranty?

Are all our bags water-resistant?

How do I clean my ROKA London bag?

Do you offer a repair service?

How do i make a claim on the warranty?

Warranty & Care

Can i add items to my order?

Can i update the address on my order?Updated 3 months ago