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ROKA London

We like to keep things simple at ROKA London, so we aren&#x2019;t able to offer exchanges on free gifts.These items are part of our special promotions and are often available in limited quantities. While the gift itself can&apos;t be swapped, we hope it adds a little extra joy and a splash of colour to your everyday adventures!If you&#x2019;re ever unsure about a promotion or have any other questions, feel free to reach out to us at&#xA0;<a href="mailto:hello@rokalondon.com" style="text-decoration:none;">hello@rokalondon.com</a>. We&#x2019;re&#xA0;always here to help.

We like to keep things simple at ROKA London, so we aren’t able to offer exchanges on free gifts. These items are part of our special promotions and are often available in limited quantities. While the gift itself can't be swapped, we hope it adds a

Can i exchange my free gift?

Returns & Refunds

How do I return a product?

I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?

Do i need to return my free gifts if I'm returning my order?

What is your shipping policy?

Do you offer Free Shipping?

I haven't received my Next Day Delivery

Where does ROKA London ship to?

What if I live outside the UK?

Shipping & Delivery

How do I pick the right size bag?

Should I buy the Small, Medium or Large Bag?

What is the biggest backpack we make?

Are ROKA London bags waterproof?

I want to sell ROKA products; how do I become a ROKA London retailer?

Do the side pockets on small backpacks fit water bottles?

What about the Teflon on umbrellas, does this contain any PFAS?

Are the Zip pulls latex-free?

Which backpacks have a secret pocket?

Which backpacks have a laptop pocket?

What is the difference between the canvas and nylon material?

Product Information

Where can I get a discount?

Do you offer Student or Key Worker discounts?

Do you offer gift cards?

Can I combine discounts?

How much is the birthday discount?

Payments & Discounts

What's your story?

What are your brand values?

What makes ROKA London bags unique?

Sustainability at ROKA London

What is a B Corporation?

Who are our bags designed for?

Where are our bags made?

Where is our Cashmere sourced?

Are any toxic dyes used in the manufacture process?

How to dispose of our packaging?

Brand & Values

Do your bags have a warranty?

Are all our bags water-resistant?

How do I clean my ROKA London bag?

Do you offer a repair service?

How do i make a claim on the warranty?

Warranty & Care

Can i update the address on my order?

Can i add items to my order?

My Order

Can i exchange my free gift?Updated 3 months ago