Returns & Refunds
How do I return a product?
To return an order please visit our Returns Portal to start your return. Within 45 days of receiving your ROKA London bag, you can send back the item(s) that you want to return or exchange and we will exchange the items or refund the amount you paid.
I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?
Don’t worry, this is a normal part of how our system handles exchanges!. When you exchange an item, the new order is created at a £0 value because the payment is linked to your original purchase. Even though your screen shows £0, we’ve got you covere
Do i need to return my free gifts if I'm returning my order?
At ROKA London, we love sharing a bit of extra joy through our promotions, but there are a few simple rules if you need to send your order back. How it works:. Full Returns: If you are returning your entire order, you will also need to return the fre
Can i exchange my free gift?
We like to keep things simple at ROKA London, so we aren’t able to offer exchanges on free gifts. These items are part of our special promotions and are often available in limited quantities. While the gift itself can't be swapped, we hope it adds a