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ROKA London

At ROKA London, we love sharing a bit of extra joy through our promotions, but there are a few simple rules if you need to send your order back.How it works:<ul><li dir="ltr" style="text-decoration:none;">Full Returns:&#xA0;If you are returning your entire order, you will also need to return the free gift.</li><li dir="ltr" style="text-decoration:none;">Meeting the Threshold:&#xA0;If your return means you no longer meet the original spend requirement for the promotion, the gift needs to come back to us too.</li><li dir="ltr" style="text-decoration: none;">Exchanges:&#xA0;If you are simply exchanging an item and your new order still meets the terms of the promotion, then the gift is yours to keep!</li><li dir="ltr" style="text-decoration: none;">Still Unsure?&#xA0;If you&#x2019;re not quite sure how this applies to your specific order, please get in touch with us at&#xA0;<a href="mailto:hello@rokalondon.com">hello@rokalondon.com</a>&#xA0;and we&#x2019;ll be happy to help.</li></ul>We want your experience with ROKA London to be straightforward and reliable, supporting you through every step of your journey.

At ROKA London, we love sharing a bit of extra joy through our promotions, but there are a few simple rules if you need to send your order back. How it works:. Full Returns: If you are returning your entire order, you will also need to return the fre

Do i need to return my free gifts if I'm returning my order?

Returns & Refunds

How do I return a product?

I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?

Can i exchange my free gift?

What is your shipping policy?

Do you offer Free Shipping?

I haven't received my Next Day Delivery

Where does ROKA London ship to?

What if I live outside the UK?

Shipping & Delivery

How do I pick the right size bag?

Should I buy the Small, Medium or Large Bag?

What is the biggest backpack we make?

Are ROKA London bags waterproof?

I want to sell ROKA products; how do I become a ROKA London retailer?

Do the side pockets on small backpacks fit water bottles?

What about the Teflon on umbrellas, does this contain any PFAS?

Are the Zip pulls latex-free?

Which backpacks have a secret pocket?

Which backpacks have a laptop pocket?

What is the difference between the canvas and nylon material?

Product Information

Where can I get a discount?

Do you offer Student or Key Worker discounts?

Do you offer gift cards?

Can I combine discounts?

How much is the birthday discount?

Payments & Discounts

What's your story?

What are your brand values?

What makes ROKA London bags unique?

Sustainability at ROKA London

What is a B Corporation?

Who are our bags designed for?

Where are our bags made?

Where is our Cashmere sourced?

Are any toxic dyes used in the manufacture process?

How to dispose of our packaging?

Brand & Values

Do your bags have a warranty?

Are all our bags water-resistant?

How do I clean my ROKA London bag?

Do you offer a repair service?

How do i make a claim on the warranty?

Warranty & Care

Can i update the address on my order?

Can i add items to my order?

My Order

Do i need to return my free gifts if I'm returning my order?Updated 13 days ago