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ROKA London

We don&apos;t currently offer a repair service, but it is something we are actively looking into as part of our commitment to making products that are built for life.At ROKA London, we are constantly exploring new ways to keep your bags on the move for as long as possible. In the meantime, if you are having an issue with your bag, please get in touch with our team at hello@rokalondon.com. We will always do our best to help you find a solution

We don't currently offer a repair service, but it is something we are actively looking into as part of our commitment to making products that are built for life. At ROKA London, we are constantly exploring new ways to keep your bags on the move for a

Do you offer a repair service?

Warranty & Care

How do I return a product?

I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?

Do i need to return my free gifts if I'm returning my order?

Can i exchange my free gift?

Returns & Refunds

What is your shipping policy?

Do you offer Free Shipping?

I haven't received my Next Day Delivery

Where does ROKA London ship to?

What if I live outside the UK?

Shipping & Delivery

How do I pick the right size bag?

Should I buy the Small, Medium or Large Bag?

What is the biggest backpack we make?

Are ROKA London bags waterproof?

I want to sell ROKA products; how do I become a ROKA London retailer?

Do the side pockets on small backpacks fit water bottles?

What about the Teflon on umbrellas, does this contain any PFAS?

Are the Zip pulls latex-free?

Which backpacks have a secret pocket?

Which backpacks have a laptop pocket?

What is the difference between the canvas and nylon material?

Product Information

Where can I get a discount?

Do you offer Student or Key Worker discounts?

Do you offer gift cards?

Can I combine discounts?

How much is the birthday discount?

Payments & Discounts

What's your story?

What are your brand values?

What makes ROKA London bags unique?

Sustainability at ROKA London

What is a B Corporation?

Who are our bags designed for?

Where are our bags made?

Where is our Cashmere sourced?

Are any toxic dyes used in the manufacture process?

How to dispose of our packaging?

Brand & Values

Do your bags have a warranty?

Are all our bags water-resistant?

How do I clean my ROKA London bag?

How do i make a claim on the warranty?

Can i update the address on my order?

Can i add items to my order?

My Order

Do you offer a repair service?Updated 3 months ago