Warranty & Care
Do your bags have a warranty?
Absolutely. All ROKA London bags come with a limited 2-year warranty. If your product fails per the limited warranty, we'll work with you to make it right. The warranty covers all of our bag products. This does not extend to our smaller accessories,
Are all our bags water-resistant?
Yes, all ROKA London bags are weather resistant and durable. All your belongings are safe and sound from wind, rain, or sun.
How do I clean my ROKA London bag?
ROKA London bags are made with water resistant and waterproof materials, which make them super easy to clean. The best way to clean your ROKA London bag is to spot clean with a damp sponge or cloth, then let it air dry. We do not recommend putting ou
Do you offer a repair service?
We don't currently offer a repair service, but it is something we are actively looking into as part of our commitment to making products that are built for life. At ROKA London, we are constantly exploring new ways to keep your bags on the move for a
How do i make a claim on the warranty?
We want to make this process as straightforward as possible for you. The Details:. Bags: All of our bags come with a 2-year warranty. Accessories & Apparel: Our lifestyle accessories and the Holborn coat are covered by a 1-year warranty. How to start