Back To Store

ROKA London

We want to make this process as straightforward as possible for you.The Details:<ul><li dir="ltr" style="text-decoration:none;">Bags:&#xA0;All of our bags come with a 2-year warranty.</li><li dir="ltr" style="text-decoration:none;">Accessories &amp; Apparel:&#xA0;Our lifestyle accessories and the Holborn coat are covered by a 1-year warranty.</li></ul>How to start your claim:<ol><li dir="ltr" style="text-decoration:none;">Snap a photo:&#xA0;Take a clear picture of the fault or the area you are concerned about.</li><li dir="ltr" style="text-decoration:none;">Get in touch:&#xA0;Send the photo along with your order details to our customer service team at hello@rokalondon.com.</li><li dir="ltr" style="text-decoration:none;">We&#x2019;ll take it from there:&#xA0;Our team of problem solvers will review the information and get back to you as quickly as possible to help. </li></ol>At ROKA London, we believe in making products that are built for life, and we&#x2019;re here to help you get back to your everyday adventures as soon as possible.

We want to make this process as straightforward as possible for you. The Details:. Bags: All of our bags come with a 2-year warranty. Accessories & Apparel: Our lifestyle accessories and the Holborn coat are covered by a 1-year warranty. How to start

How do i make a claim on the warranty?

Warranty & Care

How do I return a product?

I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?

Do i need to return my free gifts if I'm returning my order?

Can i exchange my free gift?

Returns & Refunds

What is your shipping policy?

Do you offer Free Shipping?

I haven't received my Next Day Delivery

Where does ROKA London ship to?

What if I live outside the UK?

Shipping & Delivery

How do I pick the right size bag?

Should I buy the Small, Medium or Large Bag?

What is the biggest backpack we make?

Are ROKA London bags waterproof?

I want to sell ROKA products; how do I become a ROKA London retailer?

Do the side pockets on small backpacks fit water bottles?

What about the Teflon on umbrellas, does this contain any PFAS?

Are the Zip pulls latex-free?

Which backpacks have a secret pocket?

Which backpacks have a laptop pocket?

What is the difference between the canvas and nylon material?

Product Information

Where can I get a discount?

Do you offer Student or Key Worker discounts?

Do you offer gift cards?

Can I combine discounts?

How much is the birthday discount?

Payments & Discounts

What's your story?

What are your brand values?

What makes ROKA London bags unique?

Sustainability at ROKA London

What is a B Corporation?

Who are our bags designed for?

Where are our bags made?

Where is our Cashmere sourced?

Are any toxic dyes used in the manufacture process?

How to dispose of our packaging?

Brand & Values

Do your bags have a warranty?

Are all our bags water-resistant?

How do I clean my ROKA London bag?

Do you offer a repair service?

Can i update the address on my order?

Can i add items to my order?

My Order

How do i make a claim on the warranty?Updated 3 months ago