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ROKA London

We use DPD for Next Day DeliveryNext Day Delivery is available for orders placed Monday&#x2013;Thursday before 2 pm (excluding bank holidays). Please note that DPD delivers Monday to Friday only.If your order hasn&#x2019;t arrived within this window, our Customer Service team is here to help. Contact us at <a href="mailto:hello@rokalondon.com">hello@rokalondon.com</a> or call 020 4571 6253.

We use DPD for Next Day Delivery. Next Day Delivery is available for orders placed Monday–Thursday before 2 pm (excluding bank holidays). Please note that DPD delivers Monday to Friday only. If your order hasn’t arrived within this window, our Custom

I haven't received my Next Day Delivery

Shipping & Delivery

How do I return a product?

I am returning an item that was sent for an exchange. Why does it say £0 to be refunded?

Do i need to return my free gifts if I'm returning my order?

Can i exchange my free gift?

Returns & Refunds

What is your shipping policy?

Do you offer Free Shipping?

Where does ROKA London ship to?

What if I live outside the UK?

How do I pick the right size bag?

Should I buy the Small, Medium or Large Bag?

What is the biggest backpack we make?

Are ROKA London bags waterproof?

I want to sell ROKA products; how do I become a ROKA London retailer?

Do the side pockets on small backpacks fit water bottles?

What about the Teflon on umbrellas, does this contain any PFAS?

Are the Zip pulls latex-free?

Which backpacks have a secret pocket?

Which backpacks have a laptop pocket?

What is the difference between the canvas and nylon material?

Product Information

Where can I get a discount?

Do you offer Student or Key Worker discounts?

Do you offer gift cards?

Can I combine discounts?

How much is the birthday discount?

Payments & Discounts

What's your story?

What are your brand values?

What makes ROKA London bags unique?

Sustainability at ROKA London

What is a B Corporation?

Who are our bags designed for?

Where are our bags made?

Where is our Cashmere sourced?

Are any toxic dyes used in the manufacture process?

How to dispose of our packaging?

Brand & Values

Do your bags have a warranty?

Are all our bags water-resistant?

How do I clean my ROKA London bag?

Do you offer a repair service?

How do i make a claim on the warranty?

Warranty & Care

Can i update the address on my order?

Can i add items to my order?

My Order

I haven't received my Next Day DeliveryUpdated 14 days ago